9 November 2016
APPLYING FOR ELECTRONIC HEALTH INSURANCE CARDS POSSIBLE THROUGH E-GOVERNMENT PORTAL STARTING FROM THURSDAY
The citizens who have not yet filed a claim for the replacement of old healthcare document for the new electronic health insurance card, will have the opportunity to do so, starting from Thursday 10 November, through the National e-Government portal ( www.euprava.gov.rs ). The whole procedure is simple and adapted to users with basic computer skills. The new service envisages the possibility of delivery of a new document to the address where the applicant is registered in the database of the National Health Insurance Fund (NHIF), and that address will be offered as an option when filling out the request.
Costs of production amount to 400 dinars per one health card, for the citizens who want personally to take over the health card at the relevant NHIF branch. The citizens who choose the option of a delivery of a health card to the selected address, shall pay the sum of 469 dinars for a health card. If citizens would like to perform this service for their family members who are covered by their insurance plan, on a payment slip will be the amount that should be paid for all family members for which the application was submitted.
In order to protect the sensitive data, the NHIF shall deliver an envelope with a card, separately for each individual. If at the time of a delivery, the claimant is not at the address, a notice will be left with instructions where he can subsequently take over the card.
Citizens who have already paid the amount of the fee, but haven’t submitted a claim at some of the NHIF branches, can repeat the claim through the Portal and pay again, with a choice of whether they want the delivery to the selected address or not. The initial payment can be restored through the standard procedure of the refund of administrative fees. (1 ***)
"The new service of electronic submission of the a claim for the replacement of health insurance cards is the result of joint work of the Ministry of Public Administration and Local Self-Government (MPALSG), Ministry of Health, Directorate for E-Administration and the National Health Insurance Fund. It was created as a quick and effective response to the appeals of the citizens because of rows at the counters. Since this service is intended for all citizens, I want to announce that from Wednesday the students of the Faculty of Organizational Sciences (FON) are going to fill out requests for the oldest citizens and, thus, will be completing the procedure for them, “stated Ana Brnabić, Minister of State Administration and Local Self-Government.
National Health Insurance Fund invites citizens to order new health insurance cards through the National e-Government Portal and reminds that the deadline for the submission of applications, stipulated by the Health Insurance Act, is December 31st.
Steps of the submission of applications for the replacement an old health healthcare card for a new electronic health insurance card:
- Go to the Web page: www.euprava.gov.rs
- Click on the banner on the homepage of eGovernment Portal. Select a branch or an outpost, based the the data from the old healthcare card;
- Fill in the electronic form (the form is available in the languages of minorities). During this step, you can decide whether you would like to collect a new health insurance card personally, or you’d like it to be delivered to the address where you are registered in the NHIF database, ie the address that is offered as an option on the screen;
- After that, you will receive a generated payment slip; NOTE: The payment should be made according to instructions received via the Portal (the account number and reference number);
- After making the payment, you can monitor the the status of the aplication on your profile at the eGovernment Portal: when the payment has been entered, when the NHIF has taken your application in the processing and when the NHIF has made your health insurance card.
- When the card is made, you will receive information on your profile at eGovernment Portal , ie via e-mail or SMS (if you have set this option on your user account at the eGovernment Portal) that you can collect yout card, or that it has been sent to the selected address.
(1***) Acting in accordance with Art. 60 of the Law on Budget System (Službeni glasnik RS, No. 54/2009, 73/2010, 101/2010, 101/2011, 93/2012, 62/2013, 63/2013 - CC (Corrigendum), 108/2013, 142/2014, 68/2015 - other law and 103/2015) the Regulation on terms and method of public revenues accounts management and allocation of funds in these accounts (Sl. glasnik RS, No. 16/2016 and 49/2016) has been adopted. Article 28, Chapter 11 of the Regulation, establishes the procedure for a refund of public revenues in cases of multiple or incorrectly paid public revenues.
30 October 2016
“WELCOME TO THE WORLD, BABY” NOW AVAILABLE AT 12 MORE MATERNITY UNITS
Electronic registration of babies to be available at all maternity units in Serbia by the end of the year
As planned, the project “Welcome to the World, Baby” has been rolled out to 12 more maternity units across Serbia, namely in: Surdulica, Pirot, Tutin, Novi Pazar, Priboj, Uzice, Kladovo, Paracin, Kraljevo, Zajecar, Bor and Knjazevac. The system allows for simplified registration of babies in the central register of birth, registration of their nationality and address of residence and filing for health insurance. This saves parents’ time and money, as they are now able to complete all legal formalities already at the maternity unit.
To date, 12,012 registrations have been filed electronically from hospitals. The parents of 1,098 babies refused to give their consent and did not want to complete the legalities at the hospital, opting instead for registering their baby’s name and address of residence and filing for insurance the old-fashioned way. The parents of 10,914 wanted to register their babies electronically and gave their consent. Of that number, 9,961 babies have been registered with registers of birth, 9,853 babies have had their addresses registered, while health insurance applications have been filed for 9,173 babies.
We urge parents to make full use of the benefits provided by this new service and file electronic applications for their babies at all maternity units where the service is active. Electronic registration of babies already at the maternity unit gives parents extra to spend quality time with their infant in its first days, instead of wasting it on completing administrative procedures.
The electronic registration system has been operating successfully for several months at 25 maternity units, including: maternity units “Narodni front” and Clinical Hospital Centre “Dragisa Misovic – Dedinje” in Belgrade and maternity units in Kragujevac, Backa Topola, Subotica, Kikinda, Cuprija, Cacak, Pancevo, Vrbas, Prokuplje, Leskovac, Prijepolje, Krusevac, Negotin, Sabac, Loznica, Pozarevac, Petrovac na Mlavi, Zrenjanin, Arandjelovac, Valjevo, Novi Sad and Smederevo.
27 October 2016
BRNABIC DISCUSSES SOLUTIONS TO SERBIA’S MINORITY ISSUES IN STRASBOURG
Minister of Public Administration and Local Self-Government Ana Brnabic, head of the EU Negotiation Team Tanja Miscevic and Assistant Minster of Justice Cedomir Backovic presented the institutional and legal framework governing the status and rights of national minorities in Serbia to Members of the European Parliament within the Intergroup on Traditional Minorities, National Communities and Languages.
“Our country has more than 26 national minorities, which is more than any other European country. We explained to MEPs the complexity of this subject matter and the monumental challenges we face in this area”, said Minister Brnabic.
Minister Brnabic said Serbia provided a successful example for addressing these issues and was constantly striving to improve laws and other instruments in order to enable adequate use of minority languages and scripts, ensure that minorities are represented in political and democratic processes and better define the powers and funding arrangements for national minority matters.
“The very fact that the Government’s Council for National Minorities is presided by the Prime Minister is in itself sufficient proof of the importance the Government attaches to these matters. I have heard some very encouraging words of praise for Serbia’s progress towards EU membership from MEPs and officials in the European Parliament”, Brnabic noted.
The members of Serbia’s delegation delivered a presentation on the institutions of the National Assembly, the Government and the autonomous bodies which, in collaboration with the National Councils of National Minorities, ensure that the rights and freedoms of national minorities in Serbia are respected.
During the visit to Strasbourg, the delegation also discussed European integration issues, Serbia’s progress on the European path and forthcoming activities in the coming months and years. These talks took place within the framework of Chapter 23 negotiations.
26 October 2016
BRNABIC: DOING BUSINESS INDEX IMPROVEMENT DUE TO TEAM WORK
Minister of Public Administration and Local Self-Government Ana Brnabic said today that Serbia’s progress in World Bank’s Doing Business Report was attributable primarily to the team work of the Government, the parliament, Ministries and local self-governments, as well as citizens, who had changed their habits thanks to new procedures.
Brnabic said the greatest progress had been observed in property registration and explained a priority for the Government in the coming months would be electronic filing of property tax returns.
“The onus is now upon us to enable citizens to access their file through the Government’s e-government portal, see the amount of their tax liability and pay property tax using the portal”, she said at the National Conference convened to present them World Bank’s Doing Business Report.
She said electronic services were a priority with or without the World Bank index and the focus would be on this in the coming months.
“It is important to enable electronic access to whatever services can be completed in this way in the 21st Century, so as to avoid forcing people to queue for government services and unnecessarily complicating their lives”, the Minister said and noted that similar progress would have been celebrated for a whole month if it had been achieved under previous governments. She said the initial expectations were for Serbia to progress not much more than four to five places on the Doing Business index.
“It is important to cut red tape and implement electronic services in as many procedures as possible”, she said.
She explained the next activity involved electronic health insurance cards and said arrangements were being made for implementing another new practice: namely, health insurance cards would be sent to citizens’ home address to they do not have to physically apply for this document.
25 October 2016
BRNABIC: COMBATING SHADOW ECONOMY A STRATEGIC PRIORITY
Minister of Public Administration and Local Self-Government Ana Brnabic said today that combating shadow economy was a strategic objective for the Government and a complex issue that required joined efforts from all departments and financial and legal institutions. She spoke in a conference on reducing shadow economy organized by Newsweek.
Brnabic said the loss for the state, if collected, would be sufficient to build a new medical centre in every municipality, to pay the salaries of firefighters, police officers and health care professionals and to reconstruct all special and general hospitals.
“We must all take part in the fight against shadow economy in order to reach the goal of cutting its share to about 26 percent by 2020”, the Minister said, adding the key assumption for this was tax ethics, i.e. payment of taxes, registration of workers and issuing of fiscal receipts.
The Minister said the Law on Inspection Supervision (LoIS), which had taken effect in August last year, had already produced tangible results: the number of newly-registered sole traders increased by 18.8 percent compared with the period before the effective date of that Law, coupled with a noticeable reduction in the number of wound-up sole trader businesses by 17.3 percent. She also said the Tax Administration was striving to provide a fair business environment.
“The Ministry of Public Administration and Local Self-Government coordinates the work of all inspectorates in Serbia and this is a novelty introduced by the Law on Inspection Supervision”, Brnabic said, adding that citizens also had a crucial role in the fight against shadow economy.
Brnabic said the LoIS, apart from providing for coordination across all inspectorates, in August last year also granted inspectorates the power to inspect unregistered businesses.
She said a tendering procedure for implementation of the e-Inspector platform would be announced soon and a fiscal lottery event would be held next month to reward the citizens who take fiscal receipts.
She noted the Ministry had passed another important law in addition to the LoIS, namely the Law on General Administrative Procedure, which had been in the pipeline for quite some time. She said this Law introduced the principle of the state as a service for its citizens rather than vice versa and explained this principle would now be enforced.
21 October 2016
BRNABIC: WE WILL CONTINUE IMPROVING THE STATUS OF ALL NATIONAL MINORITIES IN SERBIA
Minister of Public Administration and Local Self-Government (MPALSG) Ana Brnabic had a working meeting with the presidents of National Councils of National Minorities, which was also attended by Equality Commissioner Brankica Jankovic and Acting Director of the Office for Human and Minority Rights Suzana Paunovic. The aim of the meeting was to introduce Minister Brnabic to representatives of the National Councils, given the crucial role of these bodies in the preservation of ethnic identity of minorities and improving their status.
“One of the most important activities implemented in the field of protection of national minorities was the passing of the Action Plan on Exercising the Rights of National Minorities, which was envisaged as part of Serbia’s negotiation of Chapter 23 in the EU accession process”, the Minister said and added it was very important that the National Councils are involved in the next stages of Action Plan implementation.
It was noted in the meeting that plans were underway to amend the Law on the Protection of Rights and Freedoms of National Minorities in order to provide for the possibility of including information on ethnicity in the public documents of members of national minorities and in order to ensure proper representation of national minorities in the public sector. The Ministry will continue working on amendments to the Law on National Councils of National Minorities which will involve clear defining of powers of the National Councils and curbing excessive politicization. The focus will be on the financial aspects of this law at all three levels of government: national, provincial and local.
Equality Commissioner Brankica Jankovic thanked the Minister for inviting her to attend this meeting and for creating an opportunity for further improving cooperation. She said Serbia had come a long way in the field of protection of minority rights and praised the willingness of MPALSG to address issues in this field.
“Members of national minorities face certain forms of discrimination, especially members of the Roma national minority”, Jankovic said. She praised good cooperation with the National Councils of National Minorities.
Director of the Office for Human and Minority Rights Suzana Paunovic talked about the activities undertaken to implement the Action Plan on Exercising the Rights of National Minorities and said the AP had gained traction in practice. She said a report on this topic would be presented to the public by the end of October and praised the commitment of the Serbian Government in this process and its cooperation both with the National Councils of National Minorities and with EU Member States.
11 October 2016
E-SERVICES BEGIN WITH BABIES
Parents can complete all infant registration formalities at maternity units
As they presented the project “Welcome to the World, Baby”, the Ministers attended the registration of a baby by its parents at the maternity unit of the Clinical Hospital Centre “Dr. Dragisa Misovic – Dedinje”. Minister Brnabic and Minister Loncar wished the new mothers to enjoy the first days of their babies’ lives free from administrative procedures, which they were able to do thanks to the new child registration system.
“Public administration reform begins with babies and it is one of the most important projects of the Serbian Government. This is the first step towards modernisation of administration and its transformation into a service for citizens. Babies can now be registered at maternity units, without the need for applying in person at government offices, and the whole procedure takes 15 minutes. Everything is free of charge and a birth certificate and a health insurance card are sent to the address where the baby’s residence is registered. The most important thing is for parents to agree on the baby’s name, because registration begins with the baby’s name. The Government launched this project in April this year and, owing to the tremendous efforts made by all participants in the project, including the Ministry of Public Administration and Local Self-Government, the Ministry of Health and the Ministry of Internal Affairs, it will be rolled out across Serbia by the end of the year”, Minister Brnabic said.
Minister of Health, assistant professor Zlatibor Loncar, MD, said this project supported efforts to increase birth rates in Serbia: “Due to availability of electronic registration of babies, parents no longer need to visit government offices and waste time on red tape. The fact that this project is a joint effort of several Ministries and government authorities further adds to its importance”, he said to the press.
Before the reform, it took parents 7 hours on average to complete the bureaucratic procedures, whereas now the whole procedure can be completed at a maternity unit. In addition, the republic-level administrative charge of RSD 300 for registration of address of residence has been waived for new-born children. The health insurance card, which normally costs RSD 400, is also free of charge for new-born children.
The system has already been implemented in Belgrade, in maternity units “Narodni front” and Clinical Hospital Centre “Dragisa Misovic – Dedinje”, as well as in 23 maternity units across Serbia, including: Kragujevac, Backa Topola, Subotica, Kikinda, Cuprija, Cacak, Pancevo, Vrbas, Prokuplje, Leskovac, Prijepolje, Krusevac, Negotin, Sabac, Loznica, Pozarevac, Petrovac na Mlavi, Zrenjanin, Arandjelovac, Valjevo, Novi Sad and Smederevo.
Those maternity units and municipalities that are still not in the system currently lack computers to connect to it. For this reason, the Ministry of Public Administration and Local Self-Government and the Cabinet of the Prime Minister donated the equipment needed to overcome this technological obstacle. The project “Welcome to the World, Baby” is planned to be rolled out to all maternity units and municipalities by the end of the year.
The project is supported by the Government of the United Kingdom, the UNHCR, the Serbian Chamber of Commerce, the Faculty of Organisational Sciences, the B92 Foundation, Komercijalna banka and MediGroup.
FURTHER INFORMATION ABOUT THE PROJECT:
Aleksandra Švonja (E: firstname.lastname@example.org , phone: 064/8135029)
Marko Pavlović (E: email@example.com , phone: 066/8386921)
4. oktobar 2016.
BRNABIC: REFORM OF LOCAL SELF-GOVERNMENT FUNDING DOES NOT STOP WITH LEGISLATIVE AMENDMENTS
Presenting the rationale for the Bill amending the Law on Financing of Local Self-Governments in the National Assembly of Serbia, Minister of Public Administration and Local Self-Government Ana Brnabic said the bill would address the weaknesses identified in the current system of local self-government financing.
She said the purpose of enacting the Law was to create a more equitable distribution of revenue between the central government and local self-governments, which will see a lower share of reallocation of tax revenue to fiscal consolidation measures in order to reduce the overall fiscal deficit.
Brnabic said the financial burden local self-governments would have to take in accordance with the Bill would not be RSD 8 billion, as foreseen earlier, but RSD 4.8 billion, which would allow them to function normally. She added this reduction was in line with the requirements of the International Monetary Fund (IMF).
She said that, according to the Bill amending the Law on Financing of Local Self-Governments, out of the total salary tax revenue paid to citizens and municipalities, in the future cities would be entitled to 77 percent and municipalities would be entitled to 74 percent instead of the current 80 percent, while Belgrade would see its revenue cut even more: instead of 70 percent, the capital would be entitled to only 66 percent.
Brnabic explained that municipal budgets would on average be cut by 2.65 percent, while the budgets of cities would be cut by 1.68 percent. She said Belgrade would bear the brunt of the cost-cutting measures, as its budget would be cut by RSD 1.9 billion.
She said an important consideration was to ensure that no local self-government sees more than four percent of its revenue cut.
“This is not the end of reform of local self-government financing, which is a very complex issue”, Brnabic said and explained her Ministry was working with the Ministry of Finance to pass a Law on Fees and Charges in order to address the issue of fiscal levies and sort out the functioning of local self-governments.
She also said the Ministry of Public Administration and Local Self-Government was drafting amendments to the Law on Local Self-Government in order to increase its efficiency and was also working on a decentralisation strategy together with the Standing Conference of Towns and Municipalities.
“We have three laws and a strategy that should complete the financing framework for local self-governments and make it sustainable”, Brnabic said.
She said the Serbian Government would continue supporting local self-governments in the implementation of the development projects they had initiated, to help them weather out the funding cuts. She noted the reallocation had been done in a way which ensured that cities and municipalities remain incentivised to promote local economic development.
23 September 2016
BRNABIC IN NOVI SAD: IT SECTOR DREW ON BEST PRACTICES TO SUCCEED
Minister of Public Administration and Local Self-Government (MPALSG) Ana Brnabic met in Novi Sad today with the city’s mayor Milos Vucevic and representatives of IT companies. The final part of her visit included also a visit to the Faculty of Technical Sciences in Novi Sad.
“It is a great pleasure for me to be here in Novi Sad, one of the largest IT industry centres in Serbia. I intend to use this opportunity to meet with experts from the Faculty of Technical Sciences (FTS) and people for IT companies. I believe this will have many benefits for my future work”, the Minister said and highlighted the great importance of IT clusters.
Brnabic said this was an excellent opportunity for her to learn about successful practices in information and communication technologies so she could draw on these experiences to prepare a plan for the IT sector.
“I intend to return here in late October, when I will meet with a number of companies and outline a preliminary plan for the IT sector”, Minister Brnabic. Adding she would also visit the FTS, as a true example of successful cooperation between the industry and the academic community in this field.
“I am not alone in these efforts. We are cooperating with the Ministry of Education and other colleagues to jointly improve the IT sector in Serbia”, said the Minister in her closing statement.
The mayor of Novi Sad, Milos Vucevic, said today’s meeting was of great importance for him because such initiatives supported efforts to create readily-employable workers.
20 September 2016
BRNABIC: M-GOVERNMENT TO BE INTRODUCED IN PARALLEL WITH E-GOVERNMENT
Minister of Public Administration and Local Self-Government Ana Brnabic said today that implementation of eGovernment would be a priority for her Ministry and that tendering procedures had already been launched.
“For many years, progress in this field was hindered by the lack of a clear definition of what was meant by the term ‘electronic services’. Now this has been clarified”, Brnabic said in a presentation of the results of AmCham survey “The Fourth Lap Time: Engage for Change”.
She added that electronic databases were now available and said central registries of births, marriages and deaths would also be available electronically by the end of the year. The next stage would be to enable citizens to use public administration services via mobile phones.
“This will further improve citizens’ lives and the economy, which is our ultimate aim”, Brnabic said.
A video of Minister Brnabic’s address is available on the link below.
13 September 2016
BETTER BUSINESS AND INVESTMENT CONDITIONS IN VOJVODINA
Minister of Public Administration and Local Self-Government (MPALSG) Ana Brnabic attended the signing of a Cooperation Agreement for fostering a favourable business and investment climate in Vojvodina between the Government of the Autonomous Province of Vojvodina and the National Alliance for Local Economic Development (NALED). The Agreement was signed by the President of the Provincial Government Igor Mirovic and the Chairperson of NALED’s Board of Directors Goran Kovacevic.
Minister Brnabic said she hoped the Agreement would bring many tangible results in the development of cities and municipalise, which is a priority for the Serbian Government.
“We do not always have the capacity to address each individual issue and this is why organisations such as NALED and agreements like this one are important: they help local self-governments launch development projects, including through public-private partnership, which involves funding by private investors. The buildings built in this way remain for the citizens and the local community to use, Brnabic said.
Under the Agreement, the Provincial Government and NALED would monitor and direct the implementation of strategic and development-related plans in the municipalities of Vojvodina, support the formation and capacity building of municipal offices for local economic development and provide specialised training to civil servants in the local administration.
There are also plans to introduce e-government and a one-stop shop system through simplification of procedures and to promote the investment potential and competitive advantages of the cities and municipalities of Vojvodina.
7 September 2016
MINISTRY’S MISSION WILL BE “SERBIA WITHOUT PUBLIC SERVICE COUNTERS”
“One of the four priorities of my Ministry will be the implementation of eGovernment to best benefit citizens and businesses and our mission will be ‘Serbia without Public Service Counters’”, Minister of Public Administration and Local Self-Government (MPALSG) Ana Brnabic said at a celebration event marking the tenth anniversary of the National Alliance for Local Economic Development. She added she expected the Alliance to continue being a critic and partner to the Government of the Republic of Serbia.
Brnabic announced the formation of a Public Administration Academy. She said she expected Serbia to progress on this year’s Doing Business index published by the World Bank and stated the Serbian Government would continue making efforts to improve competitiveness and fight against shadow economy.
21 August 2016
BRNABIC IN BAJINA BASTA: BEING GOOD AT MY JOB IS OF UTMOST IMPORTANCE FOR ME, SO I INTEND TO FREQUENTLY VISIT LOCAL SELF-GOVERNMENTS
Minister of Public Administration and Local Self-Government Ana Brnabic visited the town of Bajina Basta today to talk to the municipal president Radomir Filipovic and visit the site of the recent landslide..
“The problems here occurred on local roads, the maintenance of which is not funded from the national budget, but from the local one”, the Minister explained and said the municipal president had informed her any prevention efforts would be difficult to put in place in that municipality because as soon as the ground is cleared and the road network is reconnected, new landslides and floods strike the area, which then necessitates reconstruction works.
“This region is highly specific. On the other hand, I have seen many fantastic things. For example, the great entrepreneurial spirit, which is highly conductive to business efforts. Many local inhabitants grow raspberries, blackberries and blueberries and have fish ponds”, Brnabic said and noted it was paramount to enable the local population to work normally and to transport their products to suppliers.
Brnabic also said she had come to visit the municipality and reassure the inhabitants the Government cared about them and worked to address their issues. “Being good at my job is of utmost importance for me, so I intend to frequently visit local self-governments and this will be a major part of my work – to witness local living conditions and to talk to locals. In this way, we will be able to jointly set priorities, including rationalisation of local self-governments and budgets”, she said.
President of the Municipality of Bajina Basta Radomir Filipovic thanked the Minister for coming on a Sunday, only a day after their phone conversation, to visit the works and assess the situation. He said the Minister had passed through most of the destroyed section of the road together with municipal officials. “Our greatest problem is completing the rehabilitation works and reconnecting the community with the school via the local road. If we do not protect our roads, we will continue facing this kind of problems. In a matter of days, the municipality will have to make the second budget revision this year in order to pay for the reconstruction works”, he said and added he hoped the next bout of precipitation would not cause further destruction.